FAQs - Fitcy Health

FAQs

Fitcy Health makes high quality health & wellness specialists available and affordable for all. Our mission is to provide more people with convenient access to our holistic method of wellness, where we work on improving your mental health, nutritional health & physical fitness. Now you can live a happier and healthier life in a stigma-free environment.
Specialists on Fitcy Health are internationally certified, trained, experienced psychologists, therapists, life coaches, nutritionists, clinical dietitians, fitness & yoga experts. All of them are qualified and certified by internationally accredited organizations, or their country’s professionals boards, and posses years of experience with clients.
You can easily communicate with your specialist in the following ways:
  • Video calls from the customer dashboard or the video link that is emailed to you
  • Messaging from your customer dashboard
You’re matched with a specialist immediately once you select your goals 🙂

We believe health & wellness should be affordable & accessible to everyone. If you require financial aid please contact us on [email protected], with your details & our team will help you.

This can be done directly from your Customer Dashboard. Just click on the green icon, next to your specialist & select Reschedule. Similarly, you can also select Cancel to cancel that appointment.

You can see how to do this below:

how to cancel a session

You can cancel or postpone a session 24 hours before the start of the session for a full refund.

Don’t worry, just contact us on [email protected] & our team will have that fixed/sorted for you in a jiffy.

How do you book a new session from your package?

  • Select the package from your Customer Dashboard (make sure to select the correct one)
  • Select the new timings you’d like
  • And you’re great to go

You can see how to do this below:

how to book new packages

Our team can always request a special time for you. Please let us know via email as per what time you’d like and we can send a special request for the specialist.

About

Therapists, life coaches, nutritionists, fitness and yoga masters all in one place. Working together to connect your mind, body & soul.

Contact Us

  • 1st Floor, Aqua Headquarters. Sheikh Zayed Road, Dubai, United Arab Emirates
  • 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • [email protected]

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1st Floor, Aqua Headquarters. Sheikh Zayed Road, Dubai, United Arab Emirates

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

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