Privacy Policy

We, Fitcy Health (“Fitcy”, “us”, “we”, or “our”), respect the privacy of all of our users and members (“customers”) and are committed to protecting information collected through our website applications, content, and/or platform (collectively referred to as “our website”). 

Personal information about you may be collected in several ways when you use our website or any of our services.

We provide this statement and our privacy policy (“Privacy Policy“) in conjunction with our Terms and Conditions to help you to understand what we may do with any personal information that we obtain from you. 

This Privacy Policy does not govern our collection or use of data about you through channels other than our website.


This Privacy Policy explains the use of all the information provided by you, how we use it and disclose that information, the steps undertaken by us to protect that information, and the rights provided to you as the customer in relation to your information.

By agreeing to this Privacy Policy, you expressly consent to all the terms listed below. This Privacy Policy shall be used in conjunction with our Terms of Use.


If you are aged under 18, you must receive the consent of your parent or guardian before you register.

You agree to provide complete, accurate and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time.

We shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph.


1 – What categories of Personal Information do we collect?

Our website collects certain information when you interact with it, for example, our website may collect “Personal Information“, which is any information that can be used to identify, directly or indirectly, an individual. Our website may also collect data that does not identify you specifically. The following is a list of Personal Information that we may collect and process about you:

  • Information that you provide by filling out forms on our website, including when you register, subscribe to any services including but not limited to interactive services (such as individual classes, joint classes, blogs, chat rooms, message boards, or other user forums); enter a competition or promotion, complete a survey or report a problem with our website: identification data, contact information, postal address, email address;

  • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access our website if you are not of legal age to use the services offered on our website;

  • Any information you may provide when you contact us or send us a correspondence;

  • Information necessary to identify you: your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es);

  • Details of any transactions, including the placement of any orders by you: payment information (for example credit card details, or other payment details which you must provide to receive the services provided by us) and your taste, preferences, and goals; 

  • When using our website, we may set one or more cookies (small text files containing a string of alphanumeric characters) to your computer. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website. Persistent cookies can be removed/ Please note that if you delete, or choose not to accept, cookies from the our website, you may not be able to utilize the features of our website to its fullest potential.

You can access and review your Personal Information by e-mailing our personnel through our website who will be happy assist you in your request.

If your Personal Information changes in any way or is incorrectly provided, you should immediately update or correct your Personal Information (as applicable) by e-mailing our personnel who will be happy to assist you.

2 – For which purposes do we use your Personal Information?

We collect the abovementioned Personal Information for the following purposes:

  1. For the performance of managing your account:

  • to manage your account and to serve your requests in general,

  1. On the basis of the data subject’s consent:

  • to send you our newsletters as well as details of our special offers or promotional offers that may be of interest to you,

  1. For the purposes of the legitimate interests pursued by us:

  • to improve our understanding of your interests and concerns, to improve our understanding of your use of our products, for our internal marketing and demographic studies: we may use your information to make our data collection cards and services better, as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

  • for security purposes: we may use information to protect our company and our clients against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity.

3 – Whom do we share your Personal Information with?

Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information as permitted by applicable law. 

Personal Information may also be shared with other divisions within our affiliated companies and with certain third parties.

Please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your Personal Information, we will be entitled to do so as permitted by applicable law.

We may also disclose your Personal Information onto our carefully selected business partners or to our affiliated companies to enable them to send you information which may be of interest to you.

From time to time we may disclose Personal Information on a need-to-know basis:

  • To our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as: online classes; marketing and advertising; data processing; software development; information technology and office services; legal, accounting, audit and other third party service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;

  • To any prospective seller or buyer of our business or assets;

  • If we are under a duty to disclose or share your personal data in order to enforce or apply these terms and conditions and other agreements, to permit us to pursue available remedies or limit the damages that we may sustain, or protect our rights, property, safety or security and that of our employees, agents, contractors, customers, the visitors of our website or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4 – To Whom do we transfer your Personal Information?

In certain cases, and for data hosting purposes Personal Information we collect about you may be transferred to affiliates, service providers, business partners located within and outside the European Union to which Personal Information are disclosed including to entities that are located outside of the European Economic Area, which may not have an adequate level of protection. 

5 – How long do We keep your Personal Information for?

Personal Information collected for the purposes hereunder will be stored only as long as necessary for the purpose of your commercial relationship with us, or as required to comply with our legal obligations.

If a judicial action is initiated, Personal Information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law.

Your Personal Information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by us for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods.

6 – Your rights

Subject to applicable law, you have the following rights: 

(i) Right of access

You have the right to confirm with us whether your Personal Information is processed, and if it is, to request access to that Personal Information including the categories of Personal Information processed, the purpose of the processing and the recipients or categories of recipients. 

(ii) Right to rectification  

You may have the right to rectify inaccurate or incomplete your Personal Information. 

(iii) Right to erasure 

You may have the right to ask us to erase your Personal Information. 

(iv) Right to restriction of processing

In limited circumstances, you may have the right to request that we restrict processing of your Personal Information.

(v) Right to data portability

You may have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another entity.

(vi) Right to object and rights relating to automated decision-making

Under certain circumstances you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Information by us and We can be required to no longer process your Personal Data. 

(vii) Right to provide your instructions regarding the storage, deletion or disclosure of your Personal Information after your death.

When your Personal Information processing is based on your consent, you may withdraw any consent you previously provided to us at any moment. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please liaise with our personnel through our website.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

7 – Data Security

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personally identifiable information. We cannot, however, ensure or warrant the security of any information you transmit to Fitcy, and you do so at your own risk. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If we learn of a security systems breach, then we may attempt to notify you electronically through our website if a security breach occurs. 

8 – Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Our Privacy Policy may change from time to time to reflect changes in our processing of your Personal Information. Any modifications of this Privacy Policy will be effective once published in our website. We will notify you of any material changes as required by law. Please read the Privacy Policy and check back periodically. 

This Privacy Policy may be reproduced in multiple languages. If there is any inconsistency between the English text and the other language text, the English text will prevail.

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